IF SOMETHING’S WRONG

Photograph it. Email us. We arrange a replacement.

There is no returns portal. Write hello@simpletvs.com and attach photos. Keep the carton until we reply.

What the store covers

• 12 months on the panel and the power board.
• 30 days if it arrives damaged or does not work — we arrange a replacement.
• Change of mind is not a default return. Email before you order if you need those terms and the freight cost. See the terms of sale.

1. The box is crushed or the TV looks damaged

1. 1

   Keep everything.

   Do not throw out the carton, foam, or the TV. We may need the packaging for the carrier.

2. 2

   Photograph the damage.

   Take a well-lit photo of the whole box, a close-up of the crushed corner or tear, the shipping label, and the TV if you have opened it. Include any cracks on the panel or stand.

3. 3

   Email within 30 days.

   Write hello@simpletvs.com with the email you used at checkout, a short description, and the photos attached.

4. 4

   We arrange a replacement.

   Typical next step: we confirm the photos and set up a replacement shipment. Do not ship anything back until we ask.

2. It arrives dead — no picture, no power

1. 1

   Try the obvious checks.

   Confirm the physical power switch, a known-good outlet, and that the remote has a line of sight. If it still does nothing, stop.

2. 2

   Photograph what you can.

   The carton, the back label if there is one, and the screen as it sits. A photo of a black screen is still useful if the room is lit.

3. 3

   Email within 30 days.

   Same address. Say it does not power on. Include your checkout email and the photos. We arrange a replacement.

3. It works, then fails later

If the panel or power board fails inside 12 months, email us. Describe when it started, what you see (no picture, lines, no power), and attach photos if they show the fault. We will tell you the replacement arrangement. This page does not add extra coverage beyond the panel and power board.

What to put in the email

• The email address used at checkout
• Size or model if you know it (32, 43, 50, 55, or 65)
• What happened, in a few sentences
• Photos of the carton, label, and the TV

That is enough. You do not need a ticket number, because we do not have a ticket system.