THE FINE PRINT
Terms of sale
Updated September 14, 2026. Plain terms for buying a SimpleTVs TV.
Checkout ships to the United States only. Warranty and replacements are by email. There is no returns portal.
Where we sell
Stripe Checkout only collects United States shipping addresses. We do not offer checkout to other countries on this site.
What you are buying
You are buying a non-smart television: a screen size, HDMI for your devices, an antenna jack, optical and analog audio, and no Wi-Fi, Bluetooth, or microphone.
Payment
Payment uses hosted Stripe checkout (off this site). This website does not take card numbers and does not embed Stripe. If you see “Demo storefront,” checkout is a preview and no payment is taken. Live checkout charges the card through Stripe. Stripe may email a payment receipt. This shop emails an order confirmation through Resend.
Shipping
Orders are due to ship within 3 business days of payment. Standard sea freight is 30–45 business days in transit. Express air freight is 7–12 business days. Estimates skip weekends; public holidays may add time. Duties and import fees are included in the shipping price shown. Totals on this site are before sales tax. Stripe Tax adds US sales tax at checkout only after the shop has an active tax registration.
Freight is quoted from Guangdong. We do not currently have a confirmed factory partner. Tracking is not emailed automatically. When a carrier gives us a tracking number, a person forwards it.
Warranty
The store covers the panel and the power board for 12 months from delivery. If either fails in that window, email hello@simpletvs.com. Photographs help. This page does not add extra coverage beyond the panel and power board. Step-by-step instructions are on the warranty page.
Damage and dead on arrival
If the TV arrives damaged or does not work, email within 30 days with photos of the carton and the set. Keep the packaging until we reply. We arrange a replacement. Do not ship anything back until we ask. Details are on the warranty page.
Change of mind
Change of mind is not a default return after you order. If you need those terms, including freight, email hello@simpletvs.com before you order. There is no returns portal on this site.
Privacy
How we use order details is on the privacy policy. Access, correction, and deletion requests go to privacy@simpletvs.com.
Questions
Order help, warranty, and everything else: hello@simpletvs.com. Same inbox. No ticket system. See contact and the FAQ.